Elcomatic offer return to base repair / maintenance contracts service for the Symbol MC18. Contact us on (+44) 01294 274 914.

If you have any of the below symptoms or any other defects don’t hesitate to contact us and we will get this product repaired for you with a prompt and dependable repair with our experienced repair team.

Touchscreen repair
LCD repair
Casings replaced
Keypad repair
Charging issue
Buttons faulty
Won’t scan
Battery issues
Trigger buttons

Mobile devices play a significant role in the day to day running of multiple businesses over various sectors. These pieces of high-end equipment are quite expensive and companies need to get full use of this equipment with minimum downtime. Elcomatic can provide your company with a fast and reliable repair service that will minimise any disruption to your business.

If you are in the UK-Europe or anywhere in the World please get in touch. We offer ad hoc repairs/maintenance contracts for businesses. All volume sizes of returns are accommodated through our repair service.

For more information call us on +44 (0) 1294 274 914.

Repair Service Options

Ad Hoc
Repairs are priced as labour + parts costs based on one-off returns.

Contractual Maintenance Repairs
Having to shell out for a repair for one unit is not perfect, but when you have multiplemachines the repair prices can swiftly add up. We offer repair and maintenance contracts so that you will always pay a set fee, regardless of how many repairs you ask for.

No Fix, No Fee
Given enough time and money it is possible to fix anything. However, when it comes to certain malfunctions this simply is not cost-effective. From time to time a blanket replacement is more suitable and in these cases, we will advise you on how to proceed without charging you.

The Repair Process

As soon as you need a unit to be repaired, our team will produce an R.M.A. (return merchandise authorisation). Afterwards, you will post your Motorola / Zebra MC18 to our repair facility in Ayrshire. When we have it, we will immediately check out the dilemma ahead of scheduling your repair job into our workflow.

The next phase is to start performing tests to understand accurately what the issue with your MC18 by Motorola / Zebra is. So long as the repair procedure is financially viable, we will then get started replacing or fixing any problematic parts.

Our policy is to routinely test all systems comprehensively after we get them operational again. Many companies will bypass this step. However, if a deeper fault created the original malfunction, then it’s just a waiting game until the device undergoes the same problem once again.

Our soak and burn-in test will make sure that your malfunctioning Motorola / Zebra MC18 has been thoroughly repaired and is fit for purpose. This allows us to minimise the disturbance within your company rather than needing to repeat the process again.

Last but not least, we will package your apparatus adequately before delivering it back to your workplace. The device will be ready for work straight away, and your enterprise can get back to normal service.