ABOUT ELCOMATIC

Elcomatic has over 45 years experience in the electronics industry, providing repair/vendor services to many large organisations including Oracle, IBM, Compaq and NCR.

Over the last 12 years, our repair division has predominantly been involved in the service and repair of EPOS terminals and all associated peripherals. We provide a repair depot service for GES/Venture, with whom we still
successfully work with.

We have recently invested in creating a new bespoke repair facility in Irvine, Ayrshire, Scotland. Having recently moved into this facility, it has been designed with efficient operation flow and expansion capability in mind.

WE ARE APPROVED VENDORS FOR:

FORWARD LOGISTICS:

> ELECTRONIC CONTROL EQUIPMENT MANUFACTURE

> TEST EQUIPMENT MANUFACTURE

REVERSE LOGISTICS:

> EPOS SYSTEM REPAIR

> TEST, DEBUG & REPAIR

> SERVICE, REPAIR & REFURBISHMENT

> ORACLE MICROS EPOS REPAIR VENDOR

TEST & REPAIR

We have a team of personnel fully trained in the functional test and repair of EPOS units and associated peripheral devices. All units are fully tested and repaired then subject to burn-in before final inspection.

DEBUG

Our test team is complimented by skilled debug technicians, capable of fault finding to component level using an assortment of test equipment including multi-meter, oscilloscope and digital state analyser.

PCB REWORK

We are confident in all aspects of through-hole, surface mount and hybrid PCB repair. We have invested in quality soldering equipment to enable us to carry out all PCB repairs in house. Our repair technicians are trained in the use of our full range of repair equipment
including:-

• Hot air reflow
• BGA replacement and inspection machine
• BGA rework machine
• Vacuum solder extractor
• Traditional soldering iron
• Wave reflow system

PCB REPAIR

We specialise in the repair of more severe damage, with the capability of replacing PCB tracks, pads and eyelets, and track deletion. All PCB repairs are thoroughly inspected before functional testing and burn-in to ensure a quality repair.

EPOS PERIPHERALS

To compliment our repair of EPOS terminals, part of our repair operation includes the repair of EPOS peripherals
including barcode scanners, printers and hand-held PDA’s.

As with all our repairs, these units will undergo a full functional test, burn-in and inspection before being approved for dispatch.

Repair capabilities include replacement/repair of:-

• LCD’s
• Touchscreens
• Batteries
• Print heads
• Printer motor/roller drive system
• Damaged casings
• Mainboard to component level

EPDA / MOBILE PHONE / TABLET REPAIR

Owing to the growing nature of the mobile device market, we have responded to this by offering a repair service for these units. Typical repairs, often induced by dropping and other damage, include:-

• Replacing damaged/faulty LCD
• Replacing damaged/faulty touchscreen
• Replacing damaged casings
• Replacing batteries
• Debugging main boards

SCANNER REPAIR

We have experience of repairing both hand-held and presentation barcode scanners

• Replacing damaged scan window
• Re-flashing firmware
• Repair, replacement and alignment of scan pattern generator and receiver components:-
• Laser, Reflector mirrors/optics, motor, lenses, optical sensor/receiver
• Control circuitry/mainboard debug to component level
• Replacement of casings/cosmetic parts

As with all devices, a full functional test and burn-in is carried out to ensure a quality repair.

MODIFICATION

We are equipped to carry out any modification work which may be required by a manufacturer to ensure a product complies with Engineering Change Notices, with the ability to carry out required engineering conversions and reworks.

INSPECTION

All of the products we service are thoroughly inspected before despatch from the facility to ensure the customer received a quality product.

DECONTAMINATION

Where a fault has occurred through ingress of foreign matter such as liquid, dust and foodstuffs, we are fully versed in the decontamination of electronic equipment. Where the PCB has been damaged due to liquid ingress, we have technicians experienced in the repair of tracks/pads/barrels to bring an otherwise scrap PCB back to life. External casings are hygienically cleaned and checked for integrity to minimise potential further damage due to dirt ingress.

TRACKING SYSTEM

We have developed our own bespoke tracking system, accurately tracking every item returned to our facility. This system spans the full cycle of our operation, from when the unit is shipped to us through to when it is returned to the customer. This enables us to create a fully documented report for all our customers, complete with details of parts usage, fault description etc.

PARTS

Our new facility has ample space for parts storage and we have the power to invest in a large stockholding, enabling us to turn around repairs quickly without having to wait on parts. As with our system to track units in repair, all parts are monitored in our tracking system to ensure replenishment is made when required, as well as providing history on part usage.

MANAGED SERVICES

We can provide you with a variety of managed services all designed to make your life easier.  Examples include:

• Warehousing of replacement parts – loop stock storage at our site
• Pre configuration / imaging of items prior to shipping to site
• Advance replacement of failed parts – also known as a Swap-IT service
• Bench repair maintenance contract – fixed price per asset per annum, unlimited repairs
• RTB system upgrades – software and hardware