Elcomatic offer return to base repair / maintenance contracts service for the Symbol MC9500. Contact us on (+44) 01294 274 914.

If you have any of the below issues or any other errors don’t hesitate to contact us and we will get this equipment repaired for you with a prompt and dependable repair with our knowledgeable repair team.

Touchscreen repair
LCD repair
Casings replaced
Keypad repair
Charging issue
Buttons faulty
Won’t scan
Battery issues
Trigger buttons

Mobile devices play a significant role in the day to day running of multiple businesses over various sectors. These pieces of high-end equipment are quite expensive and companies need to get full use of this equipment with minimum downtime. Elcomatic can provide your company with a fast and reliable repair service that will minimise any disruption to your business.

If you are in the UK-Europe or anywhere in the World please get in touch. We offer ad hoc repairs/maintenance contracts for businesses. All volume sizes of returns are accommodated through our repair service.

For more information call us on +44 (0) 1294 274 914.

Repair Service Options

Ad Hoc
Repairs are billed as labour + parts costs based on one-off returns.

Contractual Maintenance Repairs
Having to shell out for a repair for one item is not flawless, but when you have multiplemachines the repair fees can quickly add up. We provide repair and maintenance contracts so that you will always pay a set fee, regardless of how many repairs you need.

No Fix, No Fee
Given enough time and money it is realistic to fix anything. However, when it comes to certain malfunctions this simply is not cost-effective. From time to time a blanket replacement is more relevant and in these cases, we will advise you on how to proceed without charging you.

The Repair Process

When your R.M.A. (return merchandise authorisation) is created, you will need to deliver your faulty Motorola / Zebra MC9500 to our dedicated repair facility. Once it arrives, we’ll open the box and take a look at the device to obtain a concept of what might be wrong with it and plan it into our workflow.

After the device is functioning properly, we will conduct extensive testing to guarantee the repair will stand the test of time. Repair technicians will frequently get a device running again just for it to break again quickly as the underlying issue has not been dealt with.

We will then start the troubleshooting program to identify the malfunction precisely. If correcting it is possible and cost-effective, we will commence the process of making it functional.

Our soak and burn-in test will guarantee that your broken Motorola / Zebra MC9500 is comprehensively fixed and is ready for work. This allows us to minimise the disturbance within your business as opposed to having to go through the process again.

When we have carried out our last checks, we will package your property up securely and safely and ship it back to your company.